For eMagicOne customer satisfaction is very important.
To ensure customer protection eMagicOne ensures 30-day money back guarantee for ALL software products.
If you are not satisfied with your product during 30 days after the purchase for any reason, you can receive a full refund.
Money Back for Installation and Configuration Service
Due to nature of service we do not provide money backs on update, upgrade, installation and configuration services. Customer agrees not to chargeback any payments for services rendered. A chargeback of payment for services rendered will result in an additional charge of the 100% cost of the service. In case of charge-back eMagicOne reserves the right to stop providing support, roll-back all the services and disable all product licenses developed by eMagicOne until the full cost of the service is payed back.
Money Back for purchases made via Reseller
Please contact your reseller to obtain money back.
Money Back for Special Offers
We offer full refund on special offers, based on amount that was received as payment for special offer during 30 days after the purchase. We do not provide refunds for unused discounts or special offers.
How long before I can get Money Back
Usually it takes 1-2 business days to complete money back requests.
How to obtain Money Back
Complete refund form to get your money back within 30 days after the purchase.
To ensure prompt action at our end please complete ALL fields of this form. Phone calls are not accepted for cancellation. Please make sure you remove the software before requesting money back.
eMagicOne reserves the right to refuse money back request if software is in use when requesting money back.
eMagicOne is not charging VAT and VAT cannot be refunded. Prices on our sites are indicated without VAT.
eMagicOne reserves the right not to provide money back over 30 days after the purchase.