Additional Services Terms

You can speed up your work with the software by ordering additional services, which can be made by eMagicOne Professionals.

Completed order constitutes acceptance of these Terms.

Configuration option available

3 Business Days configuration

We will set up connection configuration for you during 72 hours.

Additional Services available

You can gain personal education sessions related to ordered software (training on how to perform definite operations via the software, for requirements gathering and specific configuration details). It is calculated basing on the time spent by tech engineer for the session. Please, contact us for estimated cost.

In Time or Free

If eMagicOne is not be able to completely provide service (during agreed time frame) – you will get refund on the service cost and the service itself will be provided FREE of charge.

Business Days Only

Service is provided during standard Ukrainian business days only, from Monday till Friday (GMT +3).

Service Time Start

Service time starts only after you purchase the software with service or purchase service additionally AND provide access details (FTP and other necessary) AND we make sure that all software technical requirements are met.

If you provided complete access details along with order – you can see when service time started based on order email which is sent right after your make order.

If you provided complete access details via support email – service time can be checked at your end by your email with complete details.

Default Shopping Cart Types

Our software as well as services are compatible with shopping carts of default structure only. If you have modified shopping cart and we can’t provide service in-time – service will be provided at minimal rate, without time limitations OR refund.

Respond Promptly

You are agree to respond promptly in case of questions to ensure timely service.

Service Refunds Policy

eMagicOne does not provide refunds after service is completely provided.

Discount Usage for Services

eMagicOne doesn’t allow any discounts to be used for services.

Limitation of Liability

Under no circumstances and under no legal theory, tort, contract, or otherwise, shall eMagicOne be liable to you or any other person for any indirect, special, incidental, or consequential damages of any character including, without limitation, damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses. In no event will eMagicOne be liable for any damages in excess of the amount eMagicOne received from you for a license to the Product or Service, even if eMagicOne shall have been informed of the possibility of such damages, or for any claim by any other party.

Disclaimer of Warranty

The software and service is provided “as is”, without warranty of any kind, express or implied, including, but not limited to, warranties of quality, performance, non-infringement, merchantability, or fitness for a particular purpose. Further, eMagicOne does not warrant that the software or any related service will always be available.

Right to Revise

eMagicOne maintains the right to revise anything found on this disclaimer at any time without prior notice. eMagicOne also reserves the right to revise, remove, or add anything on any part of eMagicOne sites at any time without notice.